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Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if you are unsatisfied with your order or received a damaged item, we are committed to making it right.
1
Initiate Request
Contact our support team within 14 days of delivery with your order number and reason for return.
2
Verification
For damaged goods, please attach a photo of the packaging and product for our quality control team.
3
Return Shipping
If applicable, we will provide a prepaid shipping label for non-perishable equipment or unopened items.
4
Refund Processing
Once approved, your refund or replacement will be processed within 3-5 business days to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing